Is your company using VRI the right way? Should you be hiring a face to face sign language interpreter instead? Well, the answers to these questions depend on what the use case is. For many companies video remote interpreting is a very valuable tool to communicate with their deaf employees or customers. However, in some cases this simply is not a good solutions to interact with deaf consumers. Understanding the difference is very important.

Low Vision Individuals Cannot Rely On VRI

If the deaf consumer you are needing an ASL interpreter for has low vision, VRI simply will not be a good solution. Many times this video service is rendered on a small screen and this will not make for a good user experience. If you know the person requiring sign language interpreting services does not have good vision, you can probably save your money and opt for an in person interpreter instead.

Live Performances Are Not The Best Fit Either

When you consider a live performance, like a concert or large conference, there are a few issues that present themselves. Conferences often require an attendee to move from room to room or booth to booth. This is very tricky if you are carrying a laptop or tablet with you and trying to situate it while you are mobile. Music concerts simply don’t work because there is a delay between the music and the interpreter and no way to throttle the speed of the words being spoken. This really needs an in person interpreter to provide a rapid and accurate message to the deaf individual.

VRI Is Not For Patients With Behavioral Issues

Some individuals may not have a good attention span and having to ask somebody to look a computer screen is much different than having a live interpreter in the room. Some computer equipment can be expensive and patients that have physical outbursts that may include throwing things, may not be the best candidate for these services. Any individual with social, behavioral or any other cognitive disorders will most likely benefit most from live interpretation.

What Are Good Use Cases For Video Remote Interpreting?

There are many great uses for video remote interpreting. Doctors visits, emergency rooms, job interviews, one on one meetings and legal proceedings in remote locations are all great examples of very functional use cases for VRI. No matter what the setting is, it is ultimately up to the deaf individual to let you know if communications are not working out as planned. Many times feedback from the deaf consumer can help you make an educated decision about when and when not to utilize VRI for sign langauge interpreting.

Source by Jeffery Sherwood